CORONAVIRUS - COVID-19

(page updated 26 March 2020)

HOW IS COVID-19 IMPACTING WINE AUCTIONEER? 

Wine Auctioneer has been regularly monitoring the situation surrounding COVID-19 and, upon applying advice from Government and health agencies and employment advice services, and following on from taking precautions to ensure that illness and infection do not spread in the workplace between employees or from employees to customers, clients or the public, we have decided to temporarily close our offices until further notice and cancel our April Auction - the next auction will now be the May Auction.

Of course, the situation surrounding COVID-19 is changing rapidly, but be assured that we have contingencies and safety measures in place and as we are able to work remotely, the vast majority of the services you have come to expect from us will be able to continue, all while ensuring the safety of our staff and customers. There will be some changes, though:

  • Due to the necessity to temporarily close our offices, plus a rapidly changing environment around courier services across the globe, please expect significant delays effective immediately to shipping from our offices (we will be extending our FREE safe and secure storage option though).
  • In addition, we request that if you are looking to sell bottles with us, you email our Customer Service Team to discuss options before packaging and sending. Please find some Frequently Asked Questions surrounding the situation below.

We will be updating this page regularly as the situation develops, so please keep checking back.

 

 

WILL I STILL BE ABLE TO PICK UP OR DROP OFF BOTTLES? 

No, following advice by the UK and Scottish Governments, our office is closed to the public and you will not be able to drop-off or pick-up bottles.

If you have any questions about picking up bottles or getting your bottles to us, please email our Customer Service Team and we would be happy to help and discuss your options.

 

CAN I STORE BOTTLES WITH YOU? 

Absolutely and this is a great way to keep your bottles safe and secure during this time of uncertainty.

We offer FREE storage at our secure warehouse, so if of interest, you just need to email our Customer Service Team to discuss options around storage.

Please note that there is no charge for storage in our secure warehouse until 31 December 2020. If there is a proposed change to storage terms after this date, we will let you know as soon as possible.

 

I RECENTLY SENT BOTTLES TO YOU, WHEN WILL THEY BE SOLD?

We are still planning our May and onward auctions as per the upcoming auction schedule, so your bottles will be listed as you have requested. If developments require us to review the schedule of regular auctions, then we will be in touch with you as soon as possible to inform you and advise you on next steps. Until that time, your bottles remain safely and securely stored with us.

 

HOW DO I GET BOTTLES TO YOU? 

If you have bottles that are already in transit, please email our Customer Service Team as soon as possible with shipping details.

Planning to send bottles for future auctions? Before doing so, please email our Customer Service Team and they will be happy to discuss options while the office is closed.

 

ARE THERE ANY CHANGES TO SHIPPING AND COURIER DELIVERIES/PICK-UP?

Due to the necessity to close our offices, plus a rapidly changing environment around courier services across the globe, please expect significant delays effective immediately to shipping from our offices.

We do offer a FREE safe and secure storage service, though, so please email our Customer Service Team to discuss how this may work for you.

If you are looking to use a courier to get your bottles to us, please email our Customer Service Team to discuss available options.

For information, please find links to service update pages for DHL and DPD below, for any other courier used, please contact them directly for updates.

DHL: https://www.dhlparcel.co.uk/en/business-users/help-centre/live-service-updates.html

DPD: https://www.dpd.co.uk/content/products_services/service_updates.jsp

For any other courier used, please contact them directly for further information.

We thank you for your patience as the situation surrounding shipping is changing almost daily - we appreciate your understanding that we will try to keep you up-to-date on anything that will change in relation to shipping, such as any additional delays beyond what we have already highlighted or additional costs that have been imposed by courier services.

 

WHAT ABOUT IN-PERSON BOTTLE PICK UP COLLECTIONS MADE DIRECTLY BY WINE AUCTIONEER? 

In line with advice from the UK and Scottish Governments, we have suspended in-person bottle pick-up collections made directly by Wine Auctioneer until further notice.  In light of developments going forward, we will be reviewing this regularly, so please ensure you check this page or email our Customer Service Team to find the most up-to-date information.

 

WILL HAMMER PRICES BE AFFECTED BY COVID-19? 

There are many factors that impact prices achieved for each individual lot that is hosted in our auction.  We provide valuations based on historical data and expert knowledge on the lot itself – we do not offer valuations that bring in considerations of external factors such as political or economic changes, nor in relation to health or natural disasters.  

What we will do is keep you informed of any impacts that situations such as COVID-19 may have on the services we directly provide to you. 

Due to the current situation surrounding COVID-19, we have unfortunately decided to cancel the April Auction. May Auction still as planned. Click here for COVID-19 Info Page.

Contact Us

Wine Auctioneer Ltd
West Building
Ruthvenfield Grove
Inveralmond Industrial Estate
Perth
United Kingdom
PH1 3FN

Tel: 01738 245576


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